Shipping policy
Shipping Policy
At Everlume, we partner with trusted manufacturers to deliver premium wellness products directly to your home.
---
Order Processing
Orders are processed within 1–3 business days. Once your order is confirmed, it is sent to our manufacturing partners for fulfillment.
---
Shipping Timeframes
Due to the size and nature of our products, delivery typically takes:
15–60 business days
Shipping times may vary depending on product availability, customization, and destination.
---
Shipping Method
All large items are shipped via freight carriers. You may be contacted by the carrier to schedule delivery.
---
Shipping Costs
Free freight shipping is included on all qualifying orders within the continental United States.
---
Delivery Requirements
Customers are responsible for ensuring:
- Accurate shipping information
- Availability to receive delivery
- Adequate space for product placement
---
Delays
We are not responsible for delays caused by:
- Carrier issues
- Weather conditions
- Supply chain disruptions
---
Damaged Shipments
If your item arrives damaged, please contact us within 7 days at:
hello@everlume.shop
Include photos of the damage and packaging.
---
Contact
For shipping questions:
hello@everlume.shop