Refund policy
Return & Refund Policy
At Everlume, we offer premium, made-to-order wellness products designed for long-term performance and durability. Because our products are built and shipped directly from manufacturing partners, our return policy differs from standard retail items.
Order Cancellations
Orders may be canceled or modified within 24 hours of purchase.
After this window, orders may already be in processing or production and cannot be changed or canceled.
Returns & Refunds
Non-Defective Products
All sales are final.
Due to the size, cost, and made-to-order nature of our products, we do not accept returns or refunds for:
- Change of mind
- Buyer’s remorse
- Incorrect selections made at checkout
Damaged or Defective Products
If your product arrives damaged or defective, we will make it right.
Please contact us within 7 days of delivery at:
hello@everlume.shop
Include:
- Your order number
- Photos and/or videos of the issue
- Description of the problem
Resolution Process
Once your claim is reviewed and approved, we will provide one of the following:
- Replacement of the defective item
- Repair solution (if applicable)
- Partial or full refund
Inspection Requirement
All damage or defect claims must be verified.
We may request:
- Photo/video evidence
- Additional details
- Proof of purchase
Non-Eligible Returns
We do not accept returns for:
- Normal wear and tear
- Damage caused by improper installation or misuse
- Modified or altered products
Shipping Notes
- Do not refuse delivery without contacting us first
- Unauthorized returns will not be accepted
Refund Processing
If a refund is approved, it will be issued to your original payment method within 5–10 business days after processing.
Contact Information
For all return or order-related inquiries:
Legal Rights
This policy does not limit your rights under applicable consumer protection laws.